Terms of sale

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Last updated 1 November 2026.

Orders

An order request sent through this website is not a contract. The contract starts when we confirm availability and you complete payment. Prices are in pounds sterling and include VAT.

Living plants

Every plant is unique, so yours may differ slightly in shape and size from the photos. Heights and pot sizes are approximate.

Collection

We hold confirmed orders for 3 days. After that, we may return the plant to the shop floor and refund your payment.

Delivery

We deliver to Bristol postcodes BS1 to BS16 for £6 per order, free for orders over £60. We agree a delivery day with you when we confirm the order.

Problems and returns

If a plant arrives damaged or unwell, tell us within 7 days with a photo and we'll replace it or refund you. Under the Consumer Contracts Regulations, perishable goods such as living plants may be excluded from the 14-day cancellation right; pots and accessories can be returned unused within 14 days.

Contact

Fernhouse Plants Ltd, 3 Mill Lane Yard, Bristol BS2 8QT. hello@fernhouse.example, 0117 496 0372.