Privacy policy

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Last updated 1 November 2026.

Who we are

Fernhouse Plants Ltd runs this website and the shop at 3 Mill Lane Yard, Bristol BS2 8QT. We are responsible for the personal information described here.

What we collect

When you send an order request or a message, we collect your name, email address, phone number, delivery postcode where relevant, and anything you write in the form. We don't use advertising trackers or analytics cookies on this website.

Why we use it

• To reply to your message or confirm and fulfil your order (contract).
• To keep records of orders and payments as the law requires (legal obligation).

We never sell your information or use it for marketing without your separate consent.

Who we share it with

Form submissions pass through our email or workflow provider so they reach our team. Payments are handled by our payment provider, who receives only what is needed to take the payment.

How long we keep it

Messages are deleted after 12 months. Order records are kept for six years for tax purposes.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it. Email hello@fernhouse.example or call 0117 496 0372. You can also complain to the Information Commissioner's Office (ico.org.uk).